25/10/2024
D-Wallet Digital Wallet, owned by Digital Dreams Innovation Hub, NIT: 901.042.090-1, located at Cra. 46 #92-30, Riomar, Barranquilla, Atlántico, Colombia, phone: +573154597534 (“we,” “our,” or “us”), values the privacy of its users. This Privacy Policy (“Policy”) describes how we collect, use, and disclose information from visitors to our website and services available through our platform, including mobile applications and browser extensions (collectively, the “Services”).
By using our Services, you agree that your personal information will be processed in accordance with this Policy and the applicable regulations in Colombia, in particular Law 1581 of 2012 and Decree 1377 of 2013, which regulate the protection of personal data.
Information We Collect We collect information directly from you, from third parties, and automatically when you use our Services:
Information you provide directly: Includes data such as name, email, phone number, and other information necessary to use our Services.
Information we collect automatically: We may collect data such as your IP address, browser type, pages viewed, usage time, and location data through cookies and similar technologies.
Use of Information We use your information for the following purposes:
International Data Transfers If your data is transferred to third parties located outside of Colombia, we ensure that these parties meet data protection standards equivalent to those required by Colombian law. These transfers will only be made when strictly necessary to provide our Services and with your prior consent.
Data Retention We will retain your personal information only as long as necessary to fulfill the purposes described in this Policy or as required by applicable law. Once the retention period has ended, your data will be deleted or anonymized securely.
Financial Information Security Since we process financial transactions, we have implemented robust security measures, such as data encryption, multi-factor authentication systems, and continuous monitoring for potential fraud. We do not store your credit or debit card information beyond what is necessary to complete authorized transactions.
Processing of Sensitive Data Sensitive data related to your financial transactions and authentication credentials will be treated with the highest level of confidentiality, using advanced technologies to protect them from unauthorized access and ensuring strict compliance with Colombian law on sensitive data.
User Rights Over Their Data Under Law 1581 of 2012, you have the right to know, update, correct, or delete your personal data. You may also revoke your consent to the processing of your personal data at any time. To exercise these rights, you can contact us at [email protected].
Information Disclosure We may share your information in the following circumstances:
Third-Party Responsibility When we share your information with third parties (such as payment processors or cloud services), they are required to protect your data under this Policy and the data protection contracts we have established with them.
Cookies and Tracking Technologies We use cookies and other technologies to collect information about the use of our site and enhance your experience. You can control the use of cookies through your browser settings, but please note that disabling certain cookies may make some features unavailable.
Third-Party Analytics We use tools like Google Analytics to evaluate the use of our Services and improve their performance. These tools may use cookies and similar technologies to collect information about your activities.
Information on Financial Transactions We collect, use, and protect information related to the financial transactions you perform on our platform. This data is used exclusively to process and verify those transactions. We will not share this information with third parties unless strictly necessary to complete the transaction or by legal requirements.
Protection of Information We implement information security measures to protect your data from unauthorized access, alteration, or destruction. However, we recommend protecting your access credentials and devices to minimize the risk of unauthorized access.
Marketing Communications Rights We may send you promotional or informational emails about our Services. If you do not wish to receive these communications, you can opt-out by following the "unsubscribe" instructions in the emails we send.
Links to Third-Party Sites Our site may contain links to third-party websites. These sites have their own privacy policies, so we are not responsible for their practices or content.
Children Under 13 Our Services are not intended for children under 13. If we discover that we have collected personal information from a child under 13, we will delete that information from our systems.
Changes to this Policy This Policy may be modified in the future to reflect changes in our practices or applicable laws. We will post any modifications on our website, and if the changes are significant, we will notify you through the contact methods you have provided.
Contact If you have any questions about our privacy policy or wish to exercise your data protection rights, please contact us at:
Email: [email protected]
Phone: +573154597534
Address: Cra. 46 #92-30, Riomar, Barranquilla, Atlántico, Colombia.